The NSW RFS Member Availability and Turnout System contract was awarded to BART Solutions in July 2020, and through close consultation with their Departmental project team we rolled the system out to 45,000 of their members on 15 December 2020 – on time and within budget.
A phased approach was taken with the integration and development of new functionality, as well as the rollout to all NSW RFS members across the state.
Scope
- Allow members to indicate and manage their availability
- Provides a quick means for ‘Call Out’ responses
- Allow NSW RFS to manage resources, specifically member’s availability for both pre-planning and incident response
- Provide NSW RFS with the ability to balance capability against member’s skill sets
- Integrate and connect with other NSW RFS corporate and operational systems
Services
- Implementation of NSW RFS processes and workflows
- Functionality Enhancements
- Project Management
- Active Directory Integration
- SAP Integration
- 24×7 System Monitoring
- Super user Training
- Training & Support Materials
- Staged Rollout across NSW
- Service Desk Integration
- Level 2 & 3 Support Desk
